Key Details:
- Vivid Seats enacted All-In Pricing, so fans can see the total cost of a ticket, (before taxes) once they start shopping.
- All-In pricing is now displayed for events in the app and on their site.
- Clear upfront pricing creates an easier experience for fans to buy tickets and earn rewards on every purchase.
- Vivid Seats has been at the forefront of efforts to enhance consumer choice and transparency in their endless pursuit of putting fans first; being recognized consistently by Newsweek as one of America’s Best Companies for Customer Service in ticketing.
- With the launch of All-In Pricing across Vivid Seats platforms, fans can now see the cost of a ticket, including fees, from the moment they start shopping—Bringing even more transparency to your ticket.
How Are Ticket Prices Determined?
As a marketplace of thousands of ticket sellers, we're invested in making each purchase a great experience. Since Vivid Seats does not own or generate tickets, we act as an intermediary between ticket sellers and buyers. This means that all ticket prices are set independently by the ticket resellers. Sellers price their tickets based on a range of factors such as supply and demand for specific events and/or seat locations.
For this reason, the listed ticket prices are often subject to change at any time, going higher or lower at any time. Vivid Seats uses All-In Pricing so that you are able to see the total cost of a ticket once you start shopping. Look for our Great Deal badge to buy tickets at unbelievable prices; like baseball tickets for the price of a hotdog!
All-In Pricing 101
We want to make sure that scoring seats to your favorite events is simple and secure. With the newly added All-In Pricing feature to our app and site, we’ve made it even easier. Now fans will see the total cost of a ticket—including all fees before taxes—right from the start. This includes the cost of all company operations, and maintains Vivid Seats’ industry-leading customer service. Specifically, it covers the costs associated with finding and listing thousands of tickets to events worldwide; maintaining rigorous web security and online privacy measures; coordinating shipping and delivery of thousands of ticket orders; as well as supporting an in-house call center that delivers premium customer support.
Vivid Seats uses All-In Pricing so that fans are able to see the cost of a ticket, including fees once they start shopping. The price displayed with each listing indicates the price per ticket before tax (if applicable). During the checkout process, the full price breakdown of the order is displayed in a box on the right side of the page. This breakdown details the price per ticket, all as well as the total price.
Fandom is Rewarding
The more tickets you buy, the more free tickets you get! Vivid Seats is the only leading ticket company with a Rewards program. This free loyalty program is for fans to earn exclusive perks on every purchase. Fans simply collect stamps on every ticket they buy and redeem for rewards at their choosing. But how do you join? It’s easy! Just download the Vivid Seats app, sign into your account and tap "Join Now" when prompted to join.
The MVP of Perks
What kind of perks and rewards do I get as a Vivid Seats Rewards member? For starters, every member gets a birthday reward to celebrate their special day. They can also earn free tickets by collecting stamps which can be redeemed for Reward Credits. As members level up their status, they’ll also benefit from increasing perks such as surprise seat and ticket upgrades, exclusive access to industry events, and other amazing VIP perks.
Vivid Seats Rewards Overview
Fans create a Vivid Seats account to start earning rewards and status. Every purchase counts—earn Rewards Credit on every ticket purchase.
- Collect – Get 1 stamp for each ticket bought. Collect 10 stamps to earn a Reward Credit which is worth the average value of the ten stamps. Use the Vivid Seats app to earn stamps faster with surprise bonuses.
- Redeem – A Reward Credit is the average value of the 10 stamps you collect. Fans can use Rewards Credits to get tickets for any other event of their choosing.
- Unlock Status – There are three status levels: Rising Star, Super Fan, and Icon. Fans can get more perks as they progress through each of the three status levels such as surprise and delight moments which include ticket upgrades, exclusive access to industry events, and other VIP perks.
Redemption, Credits & Benefits
Once fans collect 10 stamps, they’ll automatically issue a Reward Credit to be used on their next order. Fans can view their benefits and apply their credits toward their next order with one-tap in the app…talk about easy!
All-In Pricing Elevates All
As an industry leader that is focused on the fan, Vivid Seats has always supported efforts to strengthen pricing transparency and consumer protection. With the national rollout of a new pricing policy, Vivid Seats is at the forefront, making it easier for fans to get to more games, enjoy more laughs, and rock out at more shows. These improvements will continue to create positive experiences for all fans, giving them peace of mind to fully enjoy the live experiences that matter to them!