You’ve grabbed your phone, found the perfect seat, and felt that familiar rush of excitement as you head to a show. At Vivid Seats, we know that buying tickets isn’t just a transaction. It’s the start of an unforgettable memory. From the moment the lights go down to the final encore or buzzer, live events connect you to something bigger than yourself.
That’s why we go beyond selling tickets. With great seats, competitive prices, and the industry’s only loyalty program, Vivid Seats Rewards, we give fans more value with every purchase. Unlike SeatGeek, Vivid Seats is built to reward your passion for live events, turning every order into an opportunity to see more concerts, games, and the shows you love.
Read on to see how Vivid Seats compares to SeatGeek, and why millions of fans trust us when it’s time to buy tickets online.
Vivid Seats Customer Service vs. SeatGeek Customer Service
At Vivid Seats, we want you eagerly anticipating your next event, not worrying about your tickets. That’s why our customer support team is available to guide fans through every step, from purchase to event day. Our dedication has earned us Newsweek’s Best Customer Service Award five years running, an honor SeatGeek doesn’t hold. When it comes to buying tickets online, fans know they can count on Vivid Seats for the best customer support in the industry.
Vivid Seats Rewards: The Loyalty Program that SeatGeek Doesn’t Have
One of the biggest differences between Vivid Seats and SeatGeek is rewards. Vivid Seats is the only ticket marketplace with a true loyalty program, Vivid Seats Rewards. With every purchase, fans earn credit they can redeem toward future tickets, making it easier (and more affordable) to experience even more live events.
As you attend more shows, games, and performances, you unlock exclusive perks like free tickets, seat upgrades, VIP parties, birthday rewards and once-in-a-lifetime experiences like sideline passes. SeatGeek doesn’t offer a rewards program at all, meaning fans miss out on added value when buying tickets.
Vivid Seats vs. SeatGeek BBB Ratings Compared
At Vivid Seats, earning your trust is our top priority. We are proud to hold an A+ rating from the Better Business Bureau (BBB), a reflection of the way we put our customers first. In comparison, SeatGeek currently has an F rating and is not accredited with the BBB. Vivid Seats is proudly BBB accredited, further highlighting our commitment to customer service and trust.
Transparent Pricing: No Hidden Surprises
One of the most important factors when buying tickets online is knowing exactly what you’ll pay before checkout. Both Vivid Seats and SeatGeek use all-in pricing, which means the price you see includes fees upfront. But at Vivid Seats, that transparency is paired with consistently competitive prices across concerts, sports, comedy, and theater. And when you factor in Vivid Seats Rewards credit, fans get even more value that SeatGeek doesn’t provide.
Vivid Seats vs. SeatGeek Prices
When shopping for tickets, you want to know you’re getting the best deal possible. Vivid Seats is committed to giving our customers the lowest prices in the industry. Next time you’re looking for tickets on SeatGeek, stop and see if you’re getting the lowest price available. In many cases, Vivid Seats tickets cost less than SeatGeek for the same event, and with Vivid Seats Rewards you earn credits towards your next live event, providing you with extra value SeatGeek doesn’t offer.
Technology and User Experience
Both Vivid Seats and SeatGeek make it easier for fans to shop with interactive seat maps and Deal Score, a feature that helps highlight the best value tickets based on price and seat location.
But where Vivid Seats sets itself apart is in how seamlessly these tools work within the overall fan experience. Beyond ticket browsing, the Vivid Seats app also features Game Center, where fans can play daily trivia for a chance to win free tickets to the events they love. It’s another way Vivid Seats goes beyond just selling tickets, giving fans fun, interactive ways to engage with live events and making the experience even more rewarding.
Is Vivid Seats or SeatGeek More Trustworthy?
Trust matters when buying tickets online. Vivid Seats was founded over two decades ago with the mission to remove any anxiety from buying tickets online. It is a publicly traded company on NASDAQ, which means we’re held to the highest standards of transparency, accountability, and financial oversight. Fans can feel confident knowing our business practices are visible and regulated, giving an added layer of security with every purchase.
Why Fans Choose Vivid Seats Over SeatGeek
Both ticket marketplaces help fans get into live events, but only one offers the complete package:
- Award-winning customer service recognized by Newsweek for five years
- The only ticket loyalty program in the industry, Vivid Seats Rewards
- 100% Buyer Guarantee for total confidence every time
- Publicly traded listed on NASDAQ, the largest U.S. equities exchange venue
When it comes to live events, fans deserve more than just tickets. They deserve trust, protection, and rewards. That’s exactly what Vivid Seats delivers.
Disclaimer: Please note that SeatGeek and our company Vivid Seats are competitors and in no way affiliated with one another.