At Vivid Seats, we know that seeing your favorite artist, team, or show live can be a transformative experience. That’s why we empower fans to create their most vivid memories by making ticket buying reliable, safe and secure, backed by our award-winning customer service and 100% Buyer Guarantee.
Since our founding in 2001, our mission has been simple: remove the anxiety from buying tickets online so you can focus on the excitement of the event ahead. Whether you’re planning weeks in advance or grabbing last-minute tickets, Vivid Seats gives you the confidence to enjoy live events without worry.
Read on to see how Vivid Seats compares to Gametime and why millions of fans choose Vivid Seats when it’s time to grab tickets.
Vivid Seats Customer Service vs. Gametime Customer Service
At Vivid Seats, we believe that buying tickets should be just as enjoyable as attending the event. That’s why our dedicated customer service team is here to help you every step of the way. From navigating ticket options to resolving questions, we prioritize your experience. Our commitment to fans has been recognized by Newsweek’s Best Customer Service Award five years in a row. Gametime can’t say the same. When it comes to support you can count on, Vivid Seats puts fans first.
Vivid Seats Customer Reviews vs. Gametime Customer Reviews
Which ticket marketplace has better reviews? The numbers tell the story:
Trustpilot:
- Vivid Seats: 4.4 rating on Trustpilot, with thousands of positive reviews.
- Gametime: 3.7 rating on Trustpilot, with fewer overall reviews.
Shopper Approved:
- Vivid Seats: 4.5 rating on ShopperApproved with over a million five-star reviews.
- Gametime: Does not have a public rating on ShopperApproved.
Apple App Store
- Both platforms perform equally high at 4.7 on the App Store.
Not only does Vivid Seats rank higher on Trustpilot and ShopperApproved, but our larger volume of reviews reflects widespread customer satisfaction and trust. Fans across the country have made their voices clear: when it comes to buying tickets, they prefer Vivid Seats.
Vivid Seats Rewards: The Loyalty Program Gametime Doesn’t Have
One major difference between Vivid Seats and Gametime? Rewards.
Vivid Seats offers the industry’s only leading ticket company with a loyalty program: Vivid Seats Rewards. Fans earn credit on every purchase, which can be redeemed for future tickets.
The more events you attend, the more perks you unlock:
- Free 11th ticket
- Birthday rewards
- Seat upgrades and VIP parties
- Exclusive experiences like on-field passes to your favorite team
It’s not just about buying tickets. It’s about giving fans unforgettable experiences Gametime can’t match.
Last-Minute Tickets: Not Just Gametime
Gametime markets itself as the go-to for last-minute tickets. But here’s the truth: Vivid Seats makes getting last-minute deals on tickets just as simple. Vivid Seats gives you the power to grab tickets after an event starts. Vivid Seats is just as flexible, with added reliability thanks to our 100% Buyer Guarantee.
Vivid Seats 100% Buyer Guarantee vs. Gametime Guarantee
When you’re buying tickets online, peace of mind matters. Both Vivid Seats and Gametime offer guarantees, but only one is built to cover what fans care about most.
Vivid Seats 100% Buyer Guarantee includes:
- Safe and secure transactions: You won’t be charged until the seller confirms your order.
- On-time ticket deliver: Your tickets will always arrive before the event.
- Authenticity assurance: Every ticket is guaranteed to be valid for entry.
- Refunds for cancellations: If your event is canceled and not rescheduled, you’ll get your money back.
- Extra protection: If tickets don’t arrive, we’ll either find comparable replacements or issue a 100% refund.
The Vivid Seats 100% Buyer Guarantee answers every fan’s biggest concerns: Will my tickets be legit? Will they arrive on time? What happens if the event is canceled? We take the worry out of the process so you can focus on the experience.
Why Fans Choose Vivid Seats Over Gametime
Both ticket marketplaces help fans get into live events, but only one offers the complete package:
- Higher customer satisfaction (4.4 Trustpilot rating vs. Gametime’s 3.7)
- Award-winning customer service recognized by Newsweek five years in a row
- The only ticket loyalty program in the industry, Vivid Seats Rewards
- 100% Buyer Guarantee for total confidence every time
- Last-minute ticket options just like Gametime, but with added peace of mind.
When it comes to live events, fans deserve more than just tickets. They deserve trust, protection, and rewards. That’s exactly what Vivid Seats delivers.