When you’re searching for tickets to your next concert, game, comedy or theater performance, you’re not just buying a ticket. You’re securing an unforgettable moment when the lights go down and the crowd roars. At Vivid Seats, we make sure you get there with the best seats, the best prices, and amazing perks you simply can’t find on Ticketmaster.
Unlike Ticketmaster, Vivid Seats is built around fans. With our 100% Buyer Guarantee, Deal Score ratings, and Vivid Seats Rewards, we make it easy to find great seats at great value. From dedicated customer support to secure, on-time delivery, our commitment is creating the most reliable, safe, and rewarding ticket-buying experience.
Vivid Seats Rewards: The Loyalty Program Ticketmaster Doesn’t Have
The first major difference between Vivid Seats and Ticketmaster? Rewards.
Vivid Seats is the industry’s only leading ticket company with a loyalty program: Vivid Seats Rewards. Fans who enroll in the program earn credit on every purchase, which can be redeemed for future tickets. The more events you attend, the more perks you unlock:
- A Free 11th ticket after 10 purchases
- Birthday rewards
- Seat upgrades and VIP parties
- Exclusive experiences like on-field passes to your favorite team
At Vivid Seats, we believe that it’s not just about buying tickets. It’s about giving fans unforgettable rewards and experiences.
Vivid Seats Customer Service vs. Ticketmaster Customer Service
At Vivid Seats, we believe that buying tickets should be just as enjoyable as attending the event. That’s why our dedicated customer service team is here to help you every step of the way. From navigating ticket options to resolving questions, we always put fans first.
Vivid Seats has been recognized by Newsweek’s Best Customer Service Award for five years, a recognition Ticketmaster can’t claim.
Vivid Seats Customer Reviews vs. Ticketmaster Customer Reviews
When it comes to reviews, the numbers speak for themselves:
Trustpilot:
- Vivid Seats: 4.4 rating on Trustpilot with over 45,000 five-star reviews
- Ticketmaster: 3.8 rating on Trustpilot with fewer five-star reviews than Vivid Seats
Shopper Approved:
- Vivid Seats: 4.5 rating on ShopperApproved with over 1 million five-star reviews
- Ticketmaster: No public rating on ShopperApproved
Consumer Affairs:
- Vivid Seats: 3.4 rating on Consumer Affairs
- Ticketmaster: 1.1 rating on Consumer Affairs
Better Business Bureau (BBB):
- Vivid Seats: A+ Rating and BBB Accredited
- Ticketmaster: A+ Rating but not accredited
Why Fans Choose Vivid Seats Over Ticketmaster
Both ticket marketplaces help fans get into live events, but only one offers the complete package:
- Higher customer satisfaction (4.4 Trustpilot rating vs. Ticketmaster’s 3.8)
- Award-winning customer service recognized by Newsweek
- The only ticket loyalty program in the industry, Vivid Seats Rewards
- 100% Buyer Guarantee for total confidence every time
- No waiting in long queues
When it comes to live events, fans deserve more than just tickets. They deserve trust, protection, and rewards. That’s exactly what Vivid Seats delivers.
Disclaimer: Please note that Ticketmaster and our company Vivid Seats are competitors and in no way affiliated with one another.